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HackensackUMC Palisades is a 202-bed hospital in New Jersey.

HackensackUMC Palisades urgently wanted to identify what areas needed improvement, what actions to take, and how to prioritize action plans considering their patients’ perspectives.

HackensackUMC Palisades partnered with NarrativeDx
to achieve the following goals:

  • Identify areas for improvement
  • Determine which actions to take
  • Prioritize action plans considering patient perspectives
  • More efficient, centralized patient experience management

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