Case Study: HackensackUMC Palisades

Overview
HackensackUMC Palisades is a 202-bed hospital in New Jersey.

Background
HackensackUMC Palisades urgently wanted to identify what areas needed improvement, what actions to take, and how to prioritize action plans considering their patients’ perspectives.

Goals
HackensackUMC Palisades partnered with NarrativeDx to achieve the following goals:

  • Identify areas for improvement
  • Determine which actions to take
  • Prioritize action plans considering patient perspectives
  • More efficient, centralized patient experience management
   Screen Shot 2018-01-31 at 8.59.20 PM.png     "With NarrativeDx, it’s like having multiple data scientists working for me. I have been able to shift from hours behind a desk collecting and analyzing comments to being out where I need to be with patients, staff and physicians. The system gives us actionable insights that we can prioritize and put into practice."  -Bridget Alston, Senior Director, Patient Experience