Case Study: NYU Rusk Rehabilitation

Overview
NYU Rusk has 14 rehabilitation physicians and serves as the administrative offices for the department.

Background
The Physician group at NYU Rusk did not have any means to measure and report on the out-patient experience. This location serves patients with neurological, cardiopulmonary conditions, and musculoskeletal injuries.

Goals
NYU Rusk partnered with NarrativeDx to achieve the following goals:

  • Measure patient satisfaction & report on areas for improvement
  • Create benchmarks across the physicians cohort
  • Streamline practice management and social media monitoring
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"When I first started working with NarrativeDx, the information came back in 24 hours. Now it’s almost instantaneous. The platform can mine and capture data and map that out… now we might actually resolve the issue while the patient is here. It’s a game changer for me." -Geoffrey Hall, Administrator, NYU Rusk Rehabilitation